Terms & Conditions
Last updated: 18 August 2026
1. About Zenvora
These Terms & Conditions govern the use of the Zenvora website, platform and related services.
Zenvora Global Ltd ("Zenvora", "we", "us" or "our") is a company registered in the United Kingdom.
Company name: Zenvora Global Ltd
Company number: 17166022
Registered office: 6 Radford Circle, Coventry, West Midlands, UK CV6 1LL
Contact email: director@zenvoragloballtd.com
Website: www.zenvoragloballtd.com
By accessing or using Zenvora, creating an account, submitting a booking or purchasing a service through the platform, you agree to these Terms & Conditions.
2. What Zenvora Does
Zenvora operates a multiservice digital marketplace that helps customers discover, connect with and book services from independent freelancers, professionals and businesses ("Service Providers").
Unless expressly stated otherwise, Zenvora acts as a platform facilitating the connection between customers and Service Providers.
The Service Provider is responsible for delivering the service purchased or booked by the customer.
Zenvora may provide supporting functions including:
Service discovery
Booking and scheduling
Customer and provider communication
Payment processing
Provider profiles
Reviews and ratings
Customer support
Promotional services
Digital tools for participating businesses
Some services may be offered directly by Zenvora. Where this applies, it will be made clear before purchase.
3. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to make a booking or purchase through Zenvora.
If you use Zenvora on behalf of a company or other organisation, you confirm that you have authority to act on its behalf.
4. Customer Accounts
You may be required to create an account to access certain Zenvora features.
You are responsible for:
Providing accurate and current information
Keeping your login credentials secure
Not allowing unauthorised access to your account
Informing Zenvora promptly if you suspect unauthorised use
You must not create accounts using false identities or impersonate another person or organisation.
5. Service Providers
Service Providers using Zenvora operate as independent businesses or professionals unless otherwise expressly stated.
Providers are responsible for:
Providing accurate information about their services
Maintaining any licences, qualifications, registrations or insurance required for their work
Delivering services professionally and with reasonable care and skill
Setting accurate prices and availability
Complying with applicable laws and regulations
Honouring confirmed bookings
Communicating appropriately with customers
Zenvora may conduct onboarding or verification checks, but the appearance of a provider on the platform does not amount to a guarantee of every aspect of that provider's performance.
6. Bookings
When a customer makes a booking through Zenvora, the booking details shown at checkout form part of the contract.
Customers should carefully check:
Service selected
Provider
Date and time
Location
Price
Any additional charges
Cancellation terms
A booking is confirmed when the customer receives confirmation through the platform, website, email or other approved communication method.
7. Prices and Payments
Prices displayed on Zenvora should be shown in pounds sterling unless otherwise stated.
The total amount payable will be displayed before the customer confirms the transaction.
Payments may be processed by Zenvora or an authorised third-party payment processor.
Zenvora may receive commissions, booking charges or other fees from transactions facilitated through the platform.
Where a customer-facing booking, service or platform fee applies, it will be disclosed before the customer completes the transaction.
8. Customer Cancellation Rights
Nothing in these Terms removes or limits statutory consumer rights.
Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, consumers may have a legal right to cancel a service contract within 14 days without giving a reason.
If a customer expressly asks for a service to begin during the statutory cancellation period, the customer may be required to pay for the proportion of the service already supplied before cancellation.
Where a service has been fully performed during the cancellation period following the customer's express request and acknowledgement, the statutory right to cancel may end.
Further information is available in our Cancellation Policy.
9. Provider Cancellation
If a Service Provider cannot fulfil a confirmed booking, the provider should notify the customer and Zenvora as soon as reasonably possible.
Where a provider cancels and no suitable replacement arrangement is agreed, the customer will normally be entitled to a refund of amounts paid for the unprovided service.
10. Refunds
Refund eligibility depends on the circumstances of the booking, the service supplied, applicable consumer law and the terms displayed at the time of booking.
Customers may be entitled to remedies where services are:
Not provided
Not carried out with reasonable care and skill
Materially different from what was agreed
Otherwise in breach of applicable consumer law
See our Refund Policy for further details.
11. Customer Responsibilities
Customers must:
Provide accurate booking information
Attend appointments at the agreed time
Provide safe and reasonable access where a service takes place at their property
Treat providers and Zenvora staff respectfully
Make payment when required
Follow legitimate safety or preparation instructions associated with the service
Zenvora may restrict or suspend access where a user engages in fraud, abuse, threatening behaviour or repeated misuse of the platform.
12. Reviews
Customers may be permitted to leave reviews following a service.
Reviews must reflect genuine experiences and must not contain:
False or misleading claims
Threatening or abusive language
Discriminatory content
Personal information published without permission
Spam or promotional content
Content that infringes another person's rights
Zenvora may remove reviews that breach these standards.
13. Prohibited Use
You must not use Zenvora:
For unlawful purposes
Fraudulently
To interfere with the operation or security of the platform
To distribute malicious software
To scrape or extract platform information without permission
To impersonate another person
To manipulate reviews or bookings
To harass customers, providers or staff
14. Intellectual Property
Unless otherwise stated, Zenvora's branding, logos, website design, software, written materials, graphics and other proprietary content belong to Zenvora Global Ltd or its licensors.
You may not copy, reproduce, modify or commercially exploit Zenvora intellectual property without written permission.
15. Availability of the Platform
We aim to keep Zenvora available and functioning reliably, but we do not guarantee uninterrupted access.
We may temporarily suspend or modify parts of the platform for maintenance, security, technical improvements or other legitimate operational reasons.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes statutory rights or liability that cannot lawfully be excluded.
Where Zenvora acts only as an intermediary between a customer and an independent Service Provider, the provider remains responsible for delivering its service.
Zenvora is not responsible for losses caused solely by a Service Provider's acts or omissions where Zenvora itself has not breached a legal duty.
This provision does not affect any rights customers may have against Zenvora under applicable law.
17. Complaints and Disputes
If you experience a problem with a booking, you should first contact us as soon as possible.
Email:
Please provide:
Your name
Booking or order reference
Service Provider
Date of service
Description of the issue
Any relevant evidence
We may contact the Service Provider to investigate and attempt to resolve the matter.
Nothing in this complaints process prevents a consumer from exercising statutory rights.
18. Privacy
Our handling of personal information is governed by our Privacy Policy and Cookie Policy.
By using Zenvora, you acknowledge that personal information may need to be shared with the relevant Service Provider to fulfil your booking.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to Zenvora, our services or applicable law.
The latest version will be published on our website together with the date of the most recent update.
Changes will not retrospectively remove rights that have already arisen under an existing contract.
20. Governing Law
These Terms are governed by the laws applicable in England and Wales.
Consumers may also benefit from mandatory legal protections applicable in the part of the United Kingdom in which they live.
21. Contact
For questions about these Terms, contact:
Zenvora Global Ltd
6 Radford Circle, Coventry, West Midlands, UK CV6 1LL
Email: director@zenvoragloballtd.com